Contact us

We want you to be able to get in touch when you need to and with the right people in Redcare. Contact details are listed below for the different areas of our business. If you have any problems with contacting Redcare, please email redcare@bt.com or Tweet @BTRedcare and we will put you in touch with the right person.

Customer Service Team

For order and service enquiries

We're open 8.30am - 5.00pm (Monday to Friday 
excluding Public and Bank Holidays).

To order STUs, cables, ADSL filters, antennas and much more at a time convenient to you (24 hours, 7 days a week), please use our online installer shop.

Technical Helpdesk

For faults, technical enquiries and free
product training

We're open 24 hours a day, 7 days a week, 365 days a year.

Billing enquiries

For billing and payment enquiries

We're open 8.30am - 5.00pm (Monday to Friday 
excluding Public and Bank Holidays).

For all other enquiries