Important notice - issued 1 February 2024

BT has made the difficult decision to close all BT Redcare operations on 1 August 2025.

We appreciate that this will not be welcome news, so we are giving as much notice as we possibly can. 

Update 4 June 2024: AddSecure will step in as a partner to take on the responsibility of managing customer relationships with alarm receiving centres currently using BT Redcare’s Next Generation portfolio of alarm signalling devices. This collaboration with AddSecure will continue support for BT Redcare Next Generation fire and security alarm signalling services in the UK. Also, BT Redcare customers using legacy products will have the option to upgrade to the next gen portfolio with AddSecure. 

Click here for more information about this collaboration with AddSecure.

Your usual BT Redcare contact will be on hand to help answer any questions you may have.