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You can't put a price on security: benefits of BT Redcare alarm signalling solutions

The UK’s fire and rescue services attended 152,608 fires in the year ending March 2022, equating to a 1% increase against the previous year, with over 266,283 burglaries also taking place in 2021/22*. When you consider the risk to lives and livelihoods that incidents such as these represent, the need for reliable and robust alarm signalling solutions is clear. 

That’s why we’ve made sure that you can rely on us in an emergency. Our Next Generation portfolio has been built around reliable, superfast connectivity, with 4G mobile and IP (Wi-Fi and ethernet) ensuring solutions always deliver alarm signal to ARCs when systems are triggered. 

We have strengthened alarm response even further by ensuring our product suite is fully ECHO-ready. Standing for Electronic Call Handling Operations, ECHO is revolutionising how ARCs interact with blue light services. Calls conducted in the traditional manual way lead to miscommunication and delay to incident response. But ECHO digitises the process, providing emergency services with the exact accurate information they need in under 10 seconds, empowering them to react without delay. 


Future-proofed performance

4G and IP connections means our Next Generation Portfolio is completely future-proofed against the Public Switched Telephone Network (PSTN) switch-off which is taking place across the country and will be completed come December 2025. There are already several hundred Openreach stop sells announced meaning support and new requests for copper-based services are already beginning to cease in certain areas.

For end-users and installers that depend on legacy PSTN-reliant solutions, now is the time to transition to all-IP alternatives to ensure the continued protection of premises and, vitally, the people and content within them. 

We’ve also taken steps to ensure catering for the all-IP transition is straightforward for installers. Our products are easy to install, working straight-out of the box and compatible with a variety of existing alarm panels, with push-button programming and easy-to-read OLED displays making configuration simple. Our website is a hub of training videos, installation guides, brochures with joint branding available, and we can even assist you on the job, via our SightCall app. 

What’s imperative is a trusted supplier providing the resources and support to save installers time and effort. And with the portfolio achieving third party certification, through the world-renowned LPCB, you can recommend and install our Next Generation portfolio with confidence. For more information, head to 


Premium products but not pricing 

The Next Generation Redcare portfolio has been developed alongside installers, ARCs, insurers and end-users meaning we can cater for all use cases, risk levels and budgets. Our solutions are affordable with many of them coming with no upfront costs to aid installer cashflow. 

What’s more, everything from Essential and Essential IP right up to Ultimate comes with 24/7 technical support for installers, as well as a 10-year product guarantee as standard. We are in this for the long-term and you can count on us should you need us. 

Ultimately, you can’t put a price on security and the BT Redcare Next Generation portfolio has the answer whatever the question. We are the perfect partner to support you every step of the way in protecting what matters most. 

For more information on our Next Generation alarm signalling portfolio, speak to your regional account manager or ARC.


*Year ending June 2022. Reference Sources can be viewed here.*

Regional Account Managers:

Garry McCallum

(Scotland and Northern Ireland)

07971 821134

Neil Richards

(North West)
07889 978251

Salim Saleh
(North East)
07795 980019

Joanne Watkins

(South West & Wales)
07483 314331

Raj Patel

(Central & Midlands)
07889 644413

Raff Miah

(East Anglia & North London)
07484 928326

Baz Choudhury

(South East & South London)
07703 502155


Regional Desk Based Account Managers:

Rebecca Mellor

07483 951833

Naomi Helps

07483 437444

17 November 2021