Recently we let you know that we would be withdrawing some of our products at the end of March 2019 because of the new European and UK standards. We’ve listened to your feedback and thanks to the date for the full introduction of the standards moving to the end of May we’ve decided to make our product changes on this date too.
What’s changing and when
The following products will not be available to order after 6pm on 30 May 2019:
- Redcare GSM
- Redcare Classic
- Redcare Classic Fire
- Secure IP
- Secure Fire IP
- Secure Solo
We want to make sure that we’re giving our customers the best solutions and products that we possibly can. But some of our older products won’t maintain their previous grade with the new standards. That’s why we fully believe that our new Next Generation portfolio is a future-proof solution with something for everyone.
The Ultimate, currently available for pre-order, is the perfect solution for a previous Classic or GSM customer. Ultimate has BT Redcare’s best alarm signalling system yet, with a built-in broadband hub, battery back up in the alarm panel to keep things running in a power cut and it uses a private IP connection and two 4G SIMs to make sure the signal is never compromised.
Frequently asked questions
Got a question for us? Take a look below and we might have answered it for you already:
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Will my customer be able to keep the product they currently have installed?
Yes, any existing customers with a Redcare Classic, Redcare Classic Fire, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP currently installed will be able to keep these services and it’s grade will stay the same as before.
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Which of your current products will be available from 31 May?
Take a look at the table below for which products will still be available:
Products being removed from sale after 6pm on 30 May 2019
Products available to order after 6pm on
30 May 2019
Redcare GSM
Ultimate Redcare Classic
Advanced Extra
Redcare Classic Fire
Advanced
Secure Fire IP
Essential Secure IP
Secure Fire
Secure solo
Secure 3
Secure 2
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What if a new customer wants a new Redcare Classic, Redcare Classic Fire, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP installed after 30 May?
These products won’t be available after that date. From 31 May new customers will be able to choose from our other great products where we are sure they’ll be able to find something to suit their needs. From the affordable to the powerful we’ve got something for everyone.
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My existing customer wants to replace their current product with one of the products being removed from sale, are they able to do this?
Yes, some products will be available for regrade. Secure products use the existing kit. Check out the table below for more info
Existing product
Potential product to regrade to
Redcare Classic
Redcare GSM
Secure 2, Secure 3, Secure Fire*
Secure Solo
Secure Solo, Secure 2, Secure 3
Secure IP
Secure Fire
Secure Fire IP
*If Secure Fire is downgraded to Secure Solo, the product will lose its fire accreditation. This could invalidate the customer’s insurance policy.
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My customer has a Redcare Classic, Redcare Classic Fire, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP currently installed, they need some essential maintenance on their system, will the parts I need still be available?
Yes, current customers will still have their systems maintained and monitored as normal.
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My customer wants to update their current product to something different, are they able to do this?
Customers can update their current product and kit with the following options:
Existing product
Potential new product
Redcare GSM
Ultimate, Advanced Extra, Advanced Redcare Classic
Ultimate, Advanced Extra, Advanced
Redcare Classic Fire
Ultimate, Advanced Extra, Advanced
Secure IP
Ultimate, Advanced Extra, Advanced
Secure IP Fire
Ultimate, Advanced Extra, Advanced
Secure Solo
Essential
Did we answer your question? If not, and you have a question for us or just want to chat things through then please don’t hesitate to contact us.
For faster and smarter ways to protect your homes and business, see our new Next Generation portfolio.
18 March 2019
