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Collaboration is the key to help us grow

Cougar logo image

Over the past year, we’ve developed closer relationships with Cougar Monitoring and Securenett (both part of the Prime Interaction Group) and it has hugely paid off.

Our strong working relationship has helped us grow and give our customer a great service. And thanks to our close collaboration, Cougar and Securenett have taken on another large contract and have supplied over 800 ATMs across the UK with vital alarm protection. 

We’ve made major investments in our technology this year with our new Next Generation products, launching in November 2018. The portfolio includes four new products that’ll suit any business, home, size or budget.

Eric Roberts, CEO of Cougar and Securenett, says: “here at Cougar, we’re very excited for the new products. I’m impressed by the build quality, and the smaller size means it’ll fits in any panel – it’s all round awesome”. 

Cougar and Securenett place a big emphasis for their customers on the dual-path signalling in our products, which gives them greater security and peace of mind. “BT Redcare is future proof. We’re very excited to see the continued innovation around dual path signalling to improve reliability and the connection” says by Amy Shorthouse of Securenett.

We’re supporting our installers however we can, including through the recent introduction of a customer service app. This is our new helpdesk support app that uses the installer’s smart phone camera to provide real-time, remote support.  Amy said: “Redcare’s customer service and technical help has always been faultless and I’m especially excited about the SightCall app. It’s almost like a second set of eyes and frees up our technical team to help with bigger things at Cougar and Securenett.” 

Our regional account director, Raj Patel says: “things have definitely snowballed since our rebrand in June 2017. Our business has really gone from strength to strength. Cougar and Securenett are very forward-thinking when it comes to looking at the security part of what we’re trying to do. We have a solid and collaborative working relationship”.

For more information please contact Raj Patel, BT Redcare account director.

16 November 2018