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All our products are now ECHO-ready

In an emergency, every second counts. That’s why we’ve made BT Redcare products compliant with the Electronic Call Handling Operations (ECHO) initiative.

What is ECHO?

This industry-led initiative transforms the way Alarm Receiving Centres (ARCs) communicate with blue light services. Thanks to digitisation and automated call handling, Police response times are slashed and mistakes are avoided.

What ECHO means for BT Redcare

By supporting ECHO, we’re making sure our products are as effective as possible. As an ECHO-ready supplier we provide the connectivity between ARCs and the ECHO network, as well as the products that comply with important industry standards, enabling signals to be automatically sent direct to Police control rooms.

Need more information?

For installers

If you’d like to know more about ECHO and what it means for you, head over to the ECHO website.

And reach out to your account manager if you have any questions about our products or services.


For ARCs

ECHO connectivity is provided over our new ARC network. Please speak to us about getting your ECHO connectivity set up, or head to the ECHO website for more information.


Regional Account Managers:

Austin Stack
(Scotland and Northern Ireland)
07711 640630

Neil Richards
(North West)
07889 978251

Salim Saleh
(North East)
07795 980019

Joanne Collyer
(South West & Wales)
07483 314331

Raj Patel
(Central & Midlands)
07889 644413

Raff Miah
(East Anglia & North London)
07484 928326

Baz Choudhury
(South East & South London)
07703 502155



20 April 2021