BT Redcare: Secure monitoring and protection

Corporate

Customer Profile

Significant Multi-billion $ Global Enterprise

Challenge

To ensure auditable compliance to security polices within a diversified infrastructure
To proactively identify trends and risks across many locations and regions
To rationalise the number of control rooms, producing rapid ROI, efficiency and on-going cost-savings
To converge IT and physical security infrastructures including: access control, CCTV, intruder detection and fire alarm inputs across all locations

As Phase 1 of a global project, the organisation is rationalising manned-guarding and control room requirements for over 25 locations within the UK - integrating over 700 security devices in one centralised control room

Solution

Utilising the significant workflow capability of IPSecurityCenter, the business transferred its paper policies into event-driven operator guidance and escalations - ensuring best outcome and consistent response to incidents and events. Every alarm and operator intervention is logged by the system to create dynamic incident reports and trend analysis.

By co-ordinating event presentation on operator workstations, video wall dashboards and providing distribution via SMS and email messaging, IPSecurityCenter provided a centralised security management system delivering tailored information appropriate to the needs of each level within the organisation.

Benefits

Measurable ROI
Faster and more effective response to incidents
Improved situational awareness - automated distribution and coordination of information and reports
On-going cost reduction from analysis of trends e.g. SLA violations, false alarms
Future-proof to enable convergence of IT and physical security initiatives
Extends useful life of legacy products
Efficiency gains through reduced training due to tailored user interface design