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| Your billing information The price restructuring that came into effect on 1 July 2004 means changes to the way redcare products appear on customer bills and ETS alike. It’s redcare’s goal to equip our ARCs with the details they need when it comes to customer queries. First up, redcare is simplifying its mainstay product offering to two core products: redcare classic and redcare classic with gsm, eliminating the need to differentiate between residential and business services in the future. This means that redcare bus classic, redcare bus with gsm, redcare res and redcare res with gsm will no longer be available to order. ARCs need to know that existing contracts will be migrated to the appropriate new product on a contract-by-contract basis, determined by the anniversary of the contract’s enablement date and its billing cycle (monthly, quarterly or yearly). To facilitate the migration of residential products, existing contracts will be referred to as redcare old and redcare old with gsm. Some of our old favourites will be staying much the same, with REDLINE and REDDIRECT undergoing only a tariff increase (all contracts) on 1 October 2004. redcare isdn is completely unaffected by the changes. Service options such as Serial and TotalCare will migrate to the new products as applicable. The change is expected to be gradual. For the first year, bills will reflect contracts for all existing, maintained and new redcare products. From July 2005 onwards, only maintained and new products, plus redcare 3 contracts that have yet to expire, will be billed. After three years, only maintained and new products will be billed. |
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