Contact
We always aim to be within easy reach and we want to make sure you get the answers you want quickly and easily. Please enter the required details below and we will get back to you soon.
Phone numbers
Opening hours are between 9am to 4pm, Monday to Friday.
Fire & Security
Call: 0808 1000 216
Option 1: To order a line if you are a residential customer
Option 2: To order a line if you are a business customer
Option 3: Installer helpdesk
Option 4: Sales enquiries
Option 5: Billing & Payment
enquiries
CCTV
Call: 0800 673 221
Option 1: Sales or technical enquiries
Option 2: Billing & Payment enquiries
Alternatively, please feel free to e-mail us your enquiry to: redcare@bt.com
Customer Services
If you are unhappy with the service you have received from us, we would like to hear from your immediately. We guarantee to deal with your enquiry or put the matter right as
soon as possible.
Please call us on: 0800 673 238
Opening hours are 8:30am - 5pm, Monday to Friday.