About BT Redcare

BT Redcare works with a network of business partners to provide a comprehensive range of security services, helping almost 400,000 organisations run their businesses safely and securely.

Fire & Security - Key Facts & Figures

• We help protect nearly 400,000 businesses and homes
• All our products are independently accredited
• BT Redcare are the only alarm signalling provider that own their own secure end-to-end network
• We have a dedicated account team and 24x7 customer service and support
• We provide alarm signalling and monitoring for our own BT Buildings Many businesses never fully recover from the disruption and cash flow impact caused by break-ins, theft and fire.

The Redcare network securely monitors alarm signalling through to the alarm receiving centre which alerts the emergency services for the fastest possible response. We provide several alarm signalling services which work over different technologies and offer different levels of protection against intruders, accidental fire or arson.

Responding to false alarms at business premises costs the police approximately £40 million a year. The police now, therefore, only respond to alarm activations with positive confirmation from an eye-witness or via an accredited alarm receiving centre from confirmed alarm activations.

BT Redcare uses intelligent technology to actively check that the phone line is working and to detect any problems. Most of our services also have the back-up of two signalling paths and capable of sending a 'confirmed activation' to ensure response from the emergency services, even if the telephone line is cut or damaged.

BT Redcare signalling solutions are backed by the insurance industry and comply with British and European Standards for intruder and fire alarm signalling.

Through our channel partners, the end user (either business or residential) would be advised on the BT Redcare system that's right for them and provided with a quote that includes installation, remote monitoring and annual maintenance.

If you’d like to talk to us, please email redcare@bt.com or call 0800 800 828.

EEE producer registration number: WEE/AH0065TW