We want you to be able to get in touch when you need too and with the right people in Redcare.
Contact details are listed below for the different areas of our business.
If you have any problems with contacting Redcare, please e-mail redcare@bt.com and we will put you in touch with the right person.
Customer Service Team
For order and service enquiries:
Tel Number: 0800 800 628*
Email: redcare.orderproc@bt.com
Availability: 8.30am - 5.00pm (Monday to Friday excluding Public and Bank Holidays).
To order STUs, ADSL filters, antennas and much more at a time convenient to you (24 hours, 7 days a week), please use our online installer shop at: www.btinstallershop.com
Technical Helpdesk
For faults, technical enquiries and free product training:
Tel Number: 0800 671 240* or 0207 645 5772
Email: redcarefaults@bt.com
Availability: 24 hours a day, 7 days a week, 365 days a year
Billing enquiries
For billing and payment enquiries:
Email: redcare.billing@bt.com
Availability: 9.00am - 5.00pm (Monday to Friday excluding Public and Bank Holidays).
For all other general enquiries:
Email: redcare@bt.com
Customer Service Team
Solutions
For order and general enquiries:
Tel Number: 0870 850 7925*
Email: redcare@bt.com
Availability: 24 hours a day, 7 days a week, 365 days a year
CCTV
For order and service enquiries:
Email: redcare@bt.com
Technical Helpdesk
CCTV Fault Reporting
Tel Number: 0800 121 7667*, option 3
Availability: 24 hours a day, 7 days a week, 365 days a year
Billing enquiries
For billing and payment enquiries:
Tel Number: 0800 673 221*, option 2
Availability: 9.00am - 5.00pm (Monday to Friday excluding Public and Bank Holidays).
Sales enquiries
Email: redcare@bt.com
Customer Service Team
For service and support enquires:
Tel number: 0870 850 2758**
Email: m2m.customer.services@bt.com
Availability: 8.30am - 5.30pm (Monday to Friday excluding Public and Bank Holidays).
0800* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the call will vary between service providers.
0870** BT calls charged to 0870 numbers will be no higher than calls to 01 or 02 numbers.
